Although I visit India, about thrice a year, I only visit my bank during my summer vacation as that's when I am in Pune for the longest stretch- approximately 3 weeks.
One of the first things I do after settling in over the weekend is ' visit SBI on East Street'.
If lucky, I see a face or two amongst the staff, who I have dealt with before and that's quite reassuring. (The others have probably been transfered.)
Them not remembering me is another story.
After waiting in line for about 30 min or so , it's finally my turn.
I have prepared for this visit well before leaving Dxb.
Cheque books, Account numbers, Credit and Debit Cards ,miscelleanous receipts, Aadhar cards, Pan cards and whatever else I imagine the bank may ask for.
Thus, well armed, I approach the clerk smiling.
She or he smiles back and right away I get into the job of reminding him or her how we met the year before. While engrossed in that , the clerk attends to calls, enquires from people behind me, clicks a few keys on the computer keyboard, drinks water, sips tea and rifles threw masses of papers on the desk.
That the clerk was not paying attention to me is obvious. So my 10 minute introduction has been wasted.
I make a second attempt.
The manager suddenly summons the clerk so I am left sitting at the desk.
I check my papers nervously and feel relieved that I have everything I need.
Meanwhile my wife asks me if I switched off the gas before leaving the house.
I thank her for her query with a cold stare.
Meanwhile the clerk returns and asks me if I have filled the KYC.
I reply in the negative .
So I am handed a form which I attempt to fill in.
Proof of Dxb and local address ? I manage to get this from my phone and look up triumphantly !
Photographs of my wife and myself- that was a breeze . Various copies - yes I have them.
Now I come to the cards . They have not been used for a year and never work.
Getting a new password is difficult as it has to be mailed to you.
However I usually coax the clerk who makes an exception and so that's done.
As the card does not work right now,I need to withdraw some money.
Signing on the cheque book is something I dread. My signature never matches. The clerks are always suspicious.
They ask me questions to check.
Where have I been for a year? Why haven't I used this account?. Why don't I remember my signature?
At times they show me my old signature and ask me to copy it.
I fail miserably.
I once suggested they take my thumb impression as that would be easy. They said no. But I can swear I have seen people affixing their thumb impression on bank cheques before.
My wife has suddenly remembered that she used the iron at home .... did I use it too ?
We argue as to whose fault it is. OMG her timing is always spot on.
Meanwhile the clerk has checked, and as expected, my signature does not match.
She then needs a sign off from the manager. My frustration makes my ears go crimson.
I peep in and smile my most charming smile at the manager. She thinks I am acting smart and requests me to wait till she checks. She keys in some numbers and looks up. I don't know whether to smile or not. It's almost like passport control
I volunteer to show her documentation to prove I am the real deal. She finally believes me and I proceed to get the cash.
The original plan was to lunch out .However that plan is shelved as we need to get home to see if the gas is still burning and the iron still on.
Holidays are fun aren't they?