**Before the School Bell Breaks the Spell**
Leaders Make Mistakes Too
Leadership is not about being right. It is about what you do when you are wrong.
Do leaders make mistakes? Of course they do. I certainly have.
Some of mine happened when I was very young in leadership, when enthusiasm sometimes ran ahead of experience. Others happened much later, when I should have known better. Looking back, I don't think making a mistake is necessarily the problem. The important thing is what you do when you realize you have made one.
I learnt that lesson on my very first day as a Headmaster.
I was keen to make my mark, and one of the first things I did was prepare a duty list. I moved people around, including some very senior members of staff who had been carrying out particular duties for many years, and doing them very efficiently. I thought I was giving others an opportunity and making a positive change.
What I hadn't done was ask why things had been organized that way in the first place.
There were serious repercussions. A major school function was approaching and the changes I had made could have caused the whole thing to go badly wrong. Thankfully, I heard about it in time.
I was young, new to the job and suddenly faced with the uncomfortable realization that a decision I had made could have had very serious consequences. There was no point defending it. I stepped back, accepted that I had got it wrong and put things right.
It was frightening, but it was also one of the best lessons I could have received. You don't always know what you don't know, and people who have been doing something successfully for years usually have very good reasons for doing it the way they do.
Interestingly, the very person whose responsibilities I had changed later became one of my biggest supporters. I have never forgotten that.
Many years later, I made another mistake, this time involving an email.
About 15 or 20 years ago, I wrote something intended for one person. Somehow, it went to around 150. It contained the names of people I was planning to deal with for certain reasons.
It was embarrassing, serious and, quite simply, a grave error.
I went straight to my line manager and told him what had happened. His response has stayed with me. He told me it was a genuine mistake, that these things can happen to anyone and that he knew I would sort it out. He also said he would support me because he trusted me to handle the situation fairly and responsibly.
That was important to hear. It didn't make the mistake any less serious, but it reminded me that being accountable doesn't mean being left on your own. I dealt with the people affected, apologized where I had caused hurt and did what I could to put matters right. I also looked carefully at how the mistake had happened so I could make sure it didn't happen again.
There is another kind of mistake leaders make, perhaps one of the most difficult to accept: an error of judgement.
You may be involved in appointing or promoting someone and genuinely believe you are making the right decision. Later, it becomes clear that the appointment or promotion hasn't worked. Perhaps you misread the person, overlooked something important or simply got the judgement wrong.
If you are the final decision-maker, you may not need to apologize. You made the decision in good faith and had every right to make it. But you still need to be honest enough to recognize that your judgement was wrong.
What did I miss? What should I have seen? What will I do differently next time?
Those questions are much more useful than trying to defend a decision simply because you made it.
Even with experience, mistakes don't disappear. There are still slip-ups, difficult conversations I could handle better and decisions that, with hindsight, I might make differently. What changes is my attitude towards them.
I am less concerned about appearing infallible and more concerned about getting things right.
Perhaps that is because I no longer see leadership as being about having all the answers. It is about making the best decisions you can with the information you have, listening to others and having the honesty to recognize when you have got something wrong.
And there is an important difference between accepting that mistakes are human and using that as an excuse for repeating them. We will all get things wrong. But if the same mistake keeps happening, something needs to change.
Some of my earliest mistakes were among my best teachers. They taught me to listen before changing things, to respect experience, to think more carefully about judgement and, when necessary, to say sorry.
After many years in leadership, I have come to believe that you don't lose authority by admitting you are wrong. If anything, being honest about your mistakes, dealing with them fairly and learning from them can earn you something far more important than the appearance of always being right: the trust of the people you lead.