I almost committed suicide a few minutes ago.
Yes you need not wipe your eyes and wonder in disbelief - I ALMOST DID - due to call center overdose .
It all began with me misplacing my Internet Banking Log in device and deciding to order another one.
I search and find the toll free number and ring it- and there begins my sorrow.
The ring goes on endlessly till a sugary sweet voice welcomed me to NRI services .
I then pressed ONE for English/ TWO for NRI services/ ONE AGAIN followed by the hash key for Lost device / THREE followed by the hash key for phone banking.
I was then instructed to enter the 16 digit no followed by the star key .
I then had to reconfirm the number .........
I entered many more numbers / pressed the hash key umpteen times and the star key and few times more .
I was confused by now as to which number to press for what .
All details entered right and I ventured a smile till a sugary voice said SORRY - You have not entered the details as required .
I was then asked to hold on a while till a customer agent was free to talk to me .
No idea how many agents there were and how busy but I was left holding the line for about ten minutes.
Frustrated I cut the line and called again - little remembering that I would have to go through the whole number procedure all over again.
I did it and waited and finally there she was - all sweet and more sugary than ever. She thanked me profusely for waiting and apologized as well- I felt like strangling her and hugging her at the same time - at last the ordeal would be over- or so I thought .
She needed to verify if I was the account holder and that was fine . She then began a series of questions and that went on endlessly- I hoped she would not ask me anything like what my grandfather's pet dog name was and whether he was a barker or a biter because I DONT KNOW .
I answered / I searched for papers which had the correct address etc and gave it to her and she seemed pleased . She then asked me to hold the line .
I did so and yes you guessed right - I kept holding and was left listening to some vague music .
No idea where she went or whether she had fainted from exhaustion because many minutes later a man came on the line . I could not believe it . Was this for real ?
He apologized for me having to wait for so long and he asked me the question I was dreading - HOW MAY I HELP YOU SIR.
By now I was breathing hard , I had palpitations , my mouth was dry , I felt like banging my head on the wall , smashing the computer , breaking the glass and jumping out of the 3rd floor window - but I calmed myself as best I could and told him how he could help me .
All he needed was a few questions answered and that would be all .
So there I was answering the vaguest of questions - my favourite colour / whether I parted my hair on the left or right / whether I was bald or cross eyed- how much I weighed on the 40th birthday or something to that effect.
I PASSED THE TEST . He and I were both relieved
I was then given the good news that I would get the device in seven working days . If I did not receive it in seven working days I should call back.
I have decided to wait seven working days - I hope and pray it comes because I dread having to call back again. If it does not - I will make a will and jump - into some river / lake - whatever - I refuse to answer any more questions .
I do not remember the name of my pet / I do not remember my first secret question / I am not sure of what my favourite dish was when I opened my account 15 years ago .
Phone banking / Internet banking / Log in/ Id / Passwords/ secret questions / alternate passwords - OMG - Do pray that I receive that device in seven days !
PLEASE DO IT NOW - you cant take chances with banks - Can you ?
Yes you need not wipe your eyes and wonder in disbelief - I ALMOST DID - due to call center overdose .
It all began with me misplacing my Internet Banking Log in device and deciding to order another one.
I search and find the toll free number and ring it- and there begins my sorrow.
The ring goes on endlessly till a sugary sweet voice welcomed me to NRI services .
I then pressed ONE for English/ TWO for NRI services/ ONE AGAIN followed by the hash key for Lost device / THREE followed by the hash key for phone banking.
I was then instructed to enter the 16 digit no followed by the star key .
I then had to reconfirm the number .........
I entered many more numbers / pressed the hash key umpteen times and the star key and few times more .
I was confused by now as to which number to press for what .
All details entered right and I ventured a smile till a sugary voice said SORRY - You have not entered the details as required .
I was then asked to hold on a while till a customer agent was free to talk to me .
No idea how many agents there were and how busy but I was left holding the line for about ten minutes.
Frustrated I cut the line and called again - little remembering that I would have to go through the whole number procedure all over again.
I did it and waited and finally there she was - all sweet and more sugary than ever. She thanked me profusely for waiting and apologized as well- I felt like strangling her and hugging her at the same time - at last the ordeal would be over- or so I thought .
She needed to verify if I was the account holder and that was fine . She then began a series of questions and that went on endlessly- I hoped she would not ask me anything like what my grandfather's pet dog name was and whether he was a barker or a biter because I DONT KNOW .
I answered / I searched for papers which had the correct address etc and gave it to her and she seemed pleased . She then asked me to hold the line .
I did so and yes you guessed right - I kept holding and was left listening to some vague music .
No idea where she went or whether she had fainted from exhaustion because many minutes later a man came on the line . I could not believe it . Was this for real ?
He apologized for me having to wait for so long and he asked me the question I was dreading - HOW MAY I HELP YOU SIR.
By now I was breathing hard , I had palpitations , my mouth was dry , I felt like banging my head on the wall , smashing the computer , breaking the glass and jumping out of the 3rd floor window - but I calmed myself as best I could and told him how he could help me .
All he needed was a few questions answered and that would be all .
So there I was answering the vaguest of questions - my favourite colour / whether I parted my hair on the left or right / whether I was bald or cross eyed- how much I weighed on the 40th birthday or something to that effect.
I PASSED THE TEST . He and I were both relieved
I was then given the good news that I would get the device in seven working days . If I did not receive it in seven working days I should call back.
I have decided to wait seven working days - I hope and pray it comes because I dread having to call back again. If it does not - I will make a will and jump - into some river / lake - whatever - I refuse to answer any more questions .
I do not remember the name of my pet / I do not remember my first secret question / I am not sure of what my favourite dish was when I opened my account 15 years ago .
Phone banking / Internet banking / Log in/ Id / Passwords/ secret questions / alternate passwords - OMG - Do pray that I receive that device in seven days !
PLEASE DO IT NOW - you cant take chances with banks - Can you ?