I almost committed suicide a few minutes ago.
Yes you need not wipe your eyes and wonder in disbelief - I ALMOST DID - due to call center overdose .
It all began with me misplacing my Internet Banking Log in device and deciding to order another one.
I search and find the toll free number and ring it- and there begins my sorrow.
The ring goes on endlessly till a sugary sweet voice welcomed me to NRI services .
I then pressed ONE for English/ TWO for NRI services/ ONE AGAIN followed by the hash key for Lost device / THREE followed by the hash key for phone banking.
I was then instructed to enter the 16 digit no followed by the star key .
I then had to reconfirm the number .........
I entered many more numbers / pressed the hash key umpteen times and the star key and few times more .
I was confused by now as to which number to press for what .
All details entered right and I ventured a smile till a sugary voice said SORRY - You have not entered the details as required .
I was then asked to hold on a while till a customer agent was free to talk to me .
No idea how many agents there were and how busy but I was left holding the line for about ten minutes.
Frustrated I cut the line and called again - little remembering that I would have to go through the whole number procedure all over again.
I did it and waited and finally there she was - all sweet and more sugary than ever. She thanked me profusely for waiting and apologized as well- I felt like strangling her and hugging her at the same time - at last the ordeal would be over- or so I thought .
She needed to verify if I was the account holder and that was fine . She then began a series of questions and that went on endlessly- I hoped she would not ask me anything like what my grandfather's pet dog name was and whether he was a barker or a biter because I DONT KNOW .
I answered / I searched for papers which had the correct address etc and gave it to her and she seemed pleased . She then asked me to hold the line .
I did so and yes you guessed right - I kept holding and was left listening to some vague music .
No idea where she went or whether she had fainted from exhaustion because many minutes later a man came on the line . I could not believe it . Was this for real ?
He apologized for me having to wait for so long and he asked me the question I was dreading - HOW MAY I HELP YOU SIR.
By now I was breathing hard , I had palpitations , my mouth was dry , I felt like banging my head on the wall , smashing the computer , breaking the glass and jumping out of the 3rd floor window - but I calmed myself as best I could and told him how he could help me .
All he needed was a few questions answered and that would be all .
So there I was answering the vaguest of questions - my favourite colour / whether I parted my hair on the left or right / whether I was bald or cross eyed- how much I weighed on the 40th birthday or something to that effect.
I PASSED THE TEST . He and I were both relieved
I was then given the good news that I would get the device in seven working days . If I did not receive it in seven working days I should call back.
I have decided to wait seven working days - I hope and pray it comes because I dread having to call back again. If it does not - I will make a will and jump - into some river / lake - whatever - I refuse to answer any more questions .
I do not remember the name of my pet / I do not remember my first secret question / I am not sure of what my favourite dish was when I opened my account 15 years ago .
Phone banking / Internet banking / Log in/ Id / Passwords/ secret questions / alternate passwords - OMG - Do pray that I receive that device in seven days !
PLEASE DO IT NOW - you cant take chances with banks - Can you ?
Yes you need not wipe your eyes and wonder in disbelief - I ALMOST DID - due to call center overdose .
It all began with me misplacing my Internet Banking Log in device and deciding to order another one.
I search and find the toll free number and ring it- and there begins my sorrow.
The ring goes on endlessly till a sugary sweet voice welcomed me to NRI services .
I then pressed ONE for English/ TWO for NRI services/ ONE AGAIN followed by the hash key for Lost device / THREE followed by the hash key for phone banking.
I was then instructed to enter the 16 digit no followed by the star key .
I then had to reconfirm the number .........
I entered many more numbers / pressed the hash key umpteen times and the star key and few times more .
I was confused by now as to which number to press for what .
All details entered right and I ventured a smile till a sugary voice said SORRY - You have not entered the details as required .
I was then asked to hold on a while till a customer agent was free to talk to me .
No idea how many agents there were and how busy but I was left holding the line for about ten minutes.
Frustrated I cut the line and called again - little remembering that I would have to go through the whole number procedure all over again.
I did it and waited and finally there she was - all sweet and more sugary than ever. She thanked me profusely for waiting and apologized as well- I felt like strangling her and hugging her at the same time - at last the ordeal would be over- or so I thought .
She needed to verify if I was the account holder and that was fine . She then began a series of questions and that went on endlessly- I hoped she would not ask me anything like what my grandfather's pet dog name was and whether he was a barker or a biter because I DONT KNOW .
I answered / I searched for papers which had the correct address etc and gave it to her and she seemed pleased . She then asked me to hold the line .
I did so and yes you guessed right - I kept holding and was left listening to some vague music .
No idea where she went or whether she had fainted from exhaustion because many minutes later a man came on the line . I could not believe it . Was this for real ?
He apologized for me having to wait for so long and he asked me the question I was dreading - HOW MAY I HELP YOU SIR.
By now I was breathing hard , I had palpitations , my mouth was dry , I felt like banging my head on the wall , smashing the computer , breaking the glass and jumping out of the 3rd floor window - but I calmed myself as best I could and told him how he could help me .
All he needed was a few questions answered and that would be all .
So there I was answering the vaguest of questions - my favourite colour / whether I parted my hair on the left or right / whether I was bald or cross eyed- how much I weighed on the 40th birthday or something to that effect.
I PASSED THE TEST . He and I were both relieved
I was then given the good news that I would get the device in seven working days . If I did not receive it in seven working days I should call back.
I have decided to wait seven working days - I hope and pray it comes because I dread having to call back again. If it does not - I will make a will and jump - into some river / lake - whatever - I refuse to answer any more questions .
I do not remember the name of my pet / I do not remember my first secret question / I am not sure of what my favourite dish was when I opened my account 15 years ago .
Phone banking / Internet banking / Log in/ Id / Passwords/ secret questions / alternate passwords - OMG - Do pray that I receive that device in seven days !
PLEASE DO IT NOW - you cant take chances with banks - Can you ?
2 comments:
try calling a 1-800 no in the States for airline and the Batelco (Bahrain Telephones) you must call them in a Happy frame of mind because by the time you are through with them you will seriously be contemplating murder !!!!
Guzdar Sir
this is indeed the bane of modern living. It has to be net banking. Soon a visit to the bank will cost money !!
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